Support
Order help
We don’t have customer accounts yet, so there’s no password to remember. Everything you might need is below.
Find your order
Your confirmation email is the receipt — it lists what you ordered, the estimated total, and the amount authorized on your card. Search your inbox for Kings Farm TX, and check spam before assuming it didn’t arrive.
Can’t find it? Send us the email address you ordered with and we’ll resend it.
Why the charge differs from the estimate
Most cuts are priced on actual weight, so at checkout we authorize the maximum your order could come to — every item at the top of its weight range, plus the dearest the shipping you chose can cost. When your order is picked and weighed we capture only what it actually came to, which is almost always less. The difference is released by your bank.
Pause, skip or cancel a subscription
Your subscription confirmation email contains a private management link. Open it to change frequency, pause, or cancel — no account needed, and the link keeps working.
Lost the email? Ask us and we’ll send a fresh link to the same address.
A shipment arrived damaged or thawed
Tell us within 48 hours of delivery and we’ll replace it or refund it. Photos of the box and its contents help us sort it out quickly and help us pack better.
Change or cancel an order
Get in touch as soon as you can. We pick and pack Monday to Wednesday, and once an order has been picked and weighed we can’t change it — but before that we usually can.
Reach a person
Use the contact form and include the email address you ordered with, plus roughly when you ordered.